Reservation, Accommodation and Service Agreement
The real and/or legal person who will be referred to as the Customer in the following articles on one side and ZENIA HOTEL, which will be referred to as the hotel in the following articles on the other side, is located at Kızılsaray Mah. 76.Sk. No:34 Muratpaşa / ANTALYA, that this contract is an official offer, that it contains all the conditions for the provision of paid accommodation service, that all the terms stated below are binding (final) for the parties, that it is located on the website www.zeniaotel.com, that it cannot be changed by the customer, and that they have concluded this contract within the framework of the following.
SUBJECT OF THE CONTRACT
1.1. Pursuant to this Agreement, the Hotel shall provide accommodation at the Hotel at the request of the Customer;
(hereinafter referred to as the ‘Service’).
1.2. With the signing of this agreement (the Customer is entitled to stay at the Hotel and/or to use the services offered by the hotel
the Customer acknowledges that he/she has signed this agreement by making a reservation for the hotel
confirms that it has been informed about the accommodation rules, booking rules and tariffs.
1.3. From the moment this contract is concluded, the Hotel will confirm the Customer’s request;
TYPE OF ACCOMMODATION BOOKING
2.1. The reservation of the Service can be made by the Customer by calling the numbers indicated on www.zeniaotel.com to report the reservation or by payment by Credit Card after filling in the reservation form on the website www.zeniaotel.com.
2.2. In the event that the customer wishes to make any changes to his/her request, he/she may apply to the Hotel’s Reservation Office by calling the numbers specified at www.zeniaotel.com.tr, provided that he/she complies with the matters specified in this contract and fulfills the conditions.
2.3. The Customer’s request to make changes to his/her reservation must be submitted to the Hotel by the Customer or by his/her proxy expressly authorized by the Customer no later than 14 days prior to the Hotel’s estimated date of provision of services (start of stay).
2.4. The customer may request a change of reservation up to 1 time without any charge. In the event that the customer requests further changes, the customer will be liable to pay a fee according to the hotel’s applicable change, reservation and termination tariff.
2.5. With this agreement, the Customer hereby accepts, declares and undertakes that if the Customer makes/wants to make a change for any reason in the reservation during the period when the special discount is applied during registration, the new reservation will be made by taking into account the prices applied during the date of confirmation of the reservation change request in question.
2.6. Free accommodation and discounts for children will apply if they stay in the same villa as their parents. According to this agreement, the age of the child to be accommodated at the hotel notified by the Customer during the reservation registration will be taken into account in the hotel registration to be made during check-in at the hotel.
In order to determine the age of the child in the Reservation, Accommodation and Service Agreement, the Customer shall present the child’s identity card at the entrance to the hotel, if requested by the person in charge at the hotel during registration, and if it is determined that the identity of the child presented is different from the age specified in the identity card by the hotel staff, the necessary changes will be made in the reservation and
the Customer shall bear the difference in price arising therefrom.
payment method
3.1. The Customer will enter his/her credit card details into the system during payments made by credit card through the online reservation system.
3.2. The Hotel acknowledges that the credit card information and the system in which the information is submitted are under the protection of a special security system that prevents the information from being seen or copied in any way and under any circumstances. At the same time, the Hotel will not cover and will not be held liable in any way for any damages caused by damaging programs and similar program systems originating from the Customer’s computer and the information, documents and secrets learned by third parties due to the carelessness of the Customer.
3.3. At check-in, the customer will present to the hotel staff the credit card used for payment when registering the online reservation or a photocopy of the front of the credit card. Any loss/damage caused by the customer’s failure to fulfill these responsibilities will be the responsibility of the customer.
3.4. The invoice will be given to the Customer upon check-out after receiving the service. The Hotel will not be held responsible for non-receipt of the invoice.
3.5. Our room rates are shown on our website in Euro/TL. When making a reservation through our website, payment is taken in TL during payment by credit card. Payments via Mail Order are accepted in Euro/TL.
Information on exchange rates is provided by the Central Bank of the Republic of Turkey. Payments made by Credit Card through our site are accepted only in TL.
PAYMENT REFUND
4.1. For Standard Rate (refundable) reservations, the full payment will be refunded by the hotel to the Customer less the commission amount paid to the Bank within 15 working days following the Customer’s request for termination or change made 14 days prior to check-in.
4.2. In the event that the request for termination or change is made 14 days or more after the check-in date, no refund of the accommodation fee charged to the Customer will be possible and the Customer irrevocably agrees to pay this amount to the Hotel as a penalty. If value added tax is required to be paid for the penal clause and other compensations to be paid by the Customer pursuant to this contract, the Customer
yürürlükteki katma değer vergisini ödemek mecburiyetindedir.
4.3. During the booking registration, any refunds or refunds shall be sent to the bank account to which the Customer’s credit card belongs and/or the bank account to which the payment was sent hotel will be credited back.
accommodation type
Reservation, Accommodation and Service Agreement
5.1. The Client’s age and ID will be checked upon check-in. Any expenses incurred as a result of the Customer providing incorrect information will be borne by the Customer.
5.2. The customer agrees that he/she will settle in the facility at 14:30 at the earliest on the day of check-in, regardless of the time of arrival at the hotel, and that he/she will check out of the facility at 12:00 at the latest, regardless of the time of check-out, and that he/she will pay for the additional service to be provided to him/her after checking out of the hotel.
5.3. The full booking fee will be charged when booking online.
5.4. The payment will not be refunded if the customer gives up the service for any reason other than the hotel’s failure to fulfill its responsibilities after settling in the hotel.
RESPONSIBILITY OF PARTIES
6.1. The Hotel will be held responsible for all situations arising from reasons other than force majeure after the Customer has settled in the reserved facility; In such cases, in accordance with this agreement, the Hotel shall cover the damages by returning the Service or paying for the service or providing additional service and/or alternative service to the Customer. The additional service or accommodation must be provided by the Customer;
acceptance shall constitute a waiver of the Customer’s right to claim a refund of the reservation fee and any other right to claim damages and actions that the Customer may seek as compensation.
6.2 Any material damage caused by guests on the premises of the hotel shall be paid by the customer upon check-out (departure).
6.3. In the event that the Customer is provided with poor quality service, the Customer shall notify the Hotel representative in writing of his/her complaint, otherwise the service provided by the Hotel shall be deemed to have been provided flawlessly and on time.
6.4 In the event that the Customer breaches any clause of the contract, the Customer agrees and undertakes to cover any damages incurred by the hotel as a result of the breach.
OTHER PROVISIONS
7.1. Adverse weather conditions, strike-lockout, terrorism, military action, flood, fire, etc. Technical unpredictable situations will be accepted as force majeure. In the event of such circumstances, the hotel may discontinue service or replace the stay at this hotel with hotel accommodation of the same level in the same or another region.
7.2. The hotel reserves the right to compensate you for any damage to your room, damage to public areas and/or lost items.
7.3. Small children are not allowed to enter the pool without a guardian. Children are the responsibility of their parents. Villa Kirkpinar management is not responsible.
7.4. There are bicycles allocated for the use of our guests in our facility. Our establishment is not responsible for any accidents that may happen to our guests while using the bicycles.
Reservation, Accommodation and Service Agreement
7.5. Loss of money and valuables, accidents and injuries that may occur Zenia Hotel
management cannot be held responsible.
Rules and Regulations
In order to ensure the safety and comfort of everyone in the hotel, the management reserves the right to terminate the stay of any guest who does not comply with the following rules and regulations.
- Children should never be left alone on the balcony and should not climb on the furniture in the room.
- Stairs, etc. children should be accompanied in places.
- For your own safety and comfort, please do not enter the dining and beverage areas without shoes.
- You can go to restaurants not only in a swimsuit, but also in a t-shirt, etc; you can enter in an outfit.
- Rooms are for accommodation service. Each person staying in the rooms is registered at the reception
has to be created. - Unregistered visitors are not allowed to enter the room or other areas within the hotel. Indifferent
An extra charge of 1 person for guests will be charged to the account of the guest staying in the room. - Please do not smoke in the rooms. “Zenia Hotel” is a non-smoking environment and non-smoking
There are special areas for our customers who use it. - Please do not exceed a certain volume level to avoid any noise. Every guest is entitled to
please respect the issue of silence. - It is strictly forbidden for our guests to disturb each other.
- The supervision of personal belongings is the sole responsibility of our guests. Our guests’ private
“Zenia Hotel” accepts no responsibility in case of loss or theft of belongings
doesn’t. - Please keep your valuables in the private safes in your rooms. Otherwise the hotel management
accepts no liability whatsoever. - “Zenia Hotel” assumes no responsibility for any accident or injury beyond the hotel’s control;
does not accept. - It is strictly forbidden to throw any objects and garbage from the windows or balconies of the hotel.
- Inside the hotel there are all kinds of lasers etc. the use of the item is prohibited.
- Pets are not allowed in the rooms.
- There are bins for paper, aluminum cans, glass and plastics inside the hotel, outside
are easy-to-find spots, please use these areas for garbage.
